Refund Policy
VisaForge — operated by OmniLeb Tech. Last updated 24 August 2026.
The short version
Fourteen days, full refund, provided you have not spent any credit from the pack you are asking us to refund. Email contact@omnileb.tech and we will sort it out.
Who issues the refund
Paddle.com is the Merchant of Record for every order. When we approve a refund, Paddle issues it back to your original payment method. You can also raise a refund request with Paddle directly using the link in your receipt.
The fourteen-day window
You can request a refund within fourteen days of the payment. Requests made after fourteen days are outside this policy, though you are still welcome to write to us and we will consider the circumstances.
Unused credits
Credits you have not spent are refunded in full, at the price you paid for them.
Partly used packs
If you have spent some of a pack, we refund the unspent credits pro-rata at the pack's per-credit price and keep the value of the credits you used.
Used credits
A credit that has been spent is not refundable. Each generation consumes real AI compute that we pay for at the moment you press the button, and the output — which is the thing you bought — has already been delivered to you.
The exception is a technical failure on our side. If a generation fails, the credit returns to your balance automatically and there is nothing to refund. If it did not return, tell us and we will restore it.
Not grounds for a refund
The following do not qualify, because the service delivered what it promised:
- You did not like the wording, tone or layout of a generated document. Regenerate it or edit it — that is what the output is for.
- You bought the wrong pack size. Contact us anyway; we will usually adjust the balance rather than refund.
- You forgot you had an account. Fourteen days still applies.
- A consulate refused your visa. VisaForge produces paperwork; it has no influence over any consular decision and never promises an outcome.
How to request one
Send an email to contact@omnileb.tech with:
- The email address on your account.
- The order or transaction identifier from your Paddle receipt.
- One line on what went wrong. You do not need to justify yourself, but it helps us fix things.
How long it takes
We reply within three business days. Once approved, Paddle processes the refund immediately and it typically appears on your statement within five to ten business days, depending on your bank.
If you have not heard from us within three business days, email again — assume the first one went astray rather than that we ignored it.
Chargebacks
Please talk to us before raising a chargeback with your bank. A chargeback costs us a fee and automatically suspends the account while it is investigated, which helps neither of us. In almost every case a direct refund is faster.
Your statutory rights
This policy sits alongside the consumer rights you have where you live and does not limit them. If your local law gives you a longer cancellation period or a stronger right to a refund, that law wins.
Contact
Refund questions: contact@omnileb.tech. Billing questions can also go directly to Paddle, who provide customer service for all orders.